You'll see us at...
· Malls
· Country Clubs
· Movie Theaters
· Charity Events
· Casinos
· Restaurants
· Resorts
· Hospitals
· Sports Events
· Nightclubs
· Special Events
· Private Parties
Partial Client List
· Phoenix Country Club
· Scottsdale Fashion Sq.
· Biltmore Fashion Park
· Arizona Mills
· Casino Del Sol
· Bank One Ballpark
· FBR Open
· Downtown Tempe
· AMC 24 Theater
· Ruth's Chris Steakhouse
· PF Chang's
· Don & Charlie's
· Desert Ridge Mall
· Chandler Fashion Center
· Wyndham Phoenix Hotel
· Park Place Mall - Tucson
· Desert Diamond Casinos
· Eddie V's
· Flemings
· Fox Sports Grill
· Roaring Fork
· Buca Di Beppo
· Kierland Commons
· Banner Health Systems
· St. Joseph's Hospital
· Cliff Castle Casino
· Chandler Regional
· John C. Lincoln |
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Hello
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American Valet goes High-Tech with Computerized Valet Parking Systems |
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“What’s the next step after you have assembled an elite clientele and mastered the art of providing superior service? Technology, of course…
As the premier valet parking service provider in AZ and CA, AVC is moving its valet parking service operations to the next plateau with the industry’s #1 state of the art Computerized Valet Parking Technology. CVPS, Inc. (www.cvaletps.com), also known as the inventor of today’s cutting edge valet system, will be installing this technology in numerous AVC client locations over the next 90 days and into the future. Its many features include:
- Revenue Control
- Mobile PC License Plate Recognition
- Customer Name Recognition
- Telephone Vehicle Request
- Kiosk Vehicle Requests
- Kiosk Credit Card Pay
- Retrieval time tracking
- Liability Control
- Lost key Alert
- HMS Posting Interface
- ...and so much more
What does all this mean? Quantifiable service, higher revenue retention, ultra customer service convenience, reduced liability and more efficient operational performance!
CVPS is currently being used at accounts such as Chandler Fashion Center, Scottsdale Fashion Square, The Wyndham, and Westside Pavilion |
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Valet Express |
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American Valet continues to seek out innovative services that transform the valet parking experience for our customers. This year we launched Valet Express, a service that allows our guests to have their vehicles ready and waiting for them when they are leaving the establishment. Valet Express is user friendly and enables customers to maximize their time spent in an establishment rather than at a valet podium waiting for their vehicle. Customers follow two simple steps to enjoy this service.
Step One - Call the number on the back of the valet ticket and enter your valet ticket number
Step Two - Return to the valet area within the time frame that the automated recording indicated and your vehicle will be available for pick up!
The customer response to Valet Express has been overwhelmingly positive. To sample Valet Express visit any of the following locations: Scottsdale Fashion Square, Chandler Fashion Center, Wyndham Phoenix, or Westside Pavilion. There is no additional fee for this service. For further information about Valet Express please contact info@americanvalet.com |
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Area Manager Spotlight – Mal Kenney |
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American Valet is the only Arizona valet company who utilizes Area Managers. Each account American Valet serves is assigned to an Area Manager. The duties of the Area Manager include providing ongoing support for account managers and providing excellent customer service to our clients.
Mal Kenney is our Area One Manager. He serves 15 accounts including Biltmore Fashion Park and our newest Macerich client, Westside Pavilion in Los Angeles, California. Mal has been an employee of American Valet since 1998 and enjoys baseball games and people watching in his spare time. |
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Account Spotlight – Westside Pavilion |
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American Valet Company made history on April 16, 2007, by breaking into the ever lucrative market of Los Angeles, CA. Yep, that's right! Movie Stars, Film Studios, LAX, Hollywood Walk of Fame, Kodak Theatre and now AMERICAN VALET! Westside Pavilion is located at the intersection of Westwood Blvd and Pico Blvd on the prestigious west side of Los Angeles. The center has the only Nordstrom in the area and is patroned by residents of Rancho Park, Cheviot Hills, Santa Monica as well as Beverly Hills, Westwood, Pacific Palisades, and Brentwood. It is within easy access of the I-405 and I-10 freeways and boasts a roster of over 125 specialty shops with strong fashion apparel and women's shoe categories.
Our long time employee, Moe Omoth, relocated to Los Angeles to take on the role of Account Manager. Moe has been with American Valet since 1994 in a variety of positions including Valet, Account Manager, Director of Accounts, and Assistant to the VP. Greg Ewers, a successful Supervisor from our Private Party Division relocated to Southern California to take the role of Assistant Account Manager. Mal Kenney, an American Valet veteran will be overseeing the Operations from corporate as our Area Manager.
Employees hired within the Los Angeles area to round out the excellent team include: Thiago De Andrade, Kris Kaufman, Gena Lawler, Felipe Machado, Evan Martinez, Scott Murray, Gustavo Otiniano, Sean Perez, Nestor Ramirez, Ryan Saito, Carlos Saldivar, and Lew Yonemoto, Alex Freire.
And the good news keeps on going....May 31st will be the GRAND OPENING of a second valet podium within the Westside Pavilion Mall. Macerich and Landmark Theatres are collaborating to create what will become the largest independent film center in the country, putting Westside Pavilion on the map as a destination for the film industry. The Landmark Theatre will be an unparalleled movie-going experience with a contemporary lounge, wine bar, 12 auditoriums, high-quality stadium seating, and the best valet company in the country...American Valet!
For more information about Westside Pavilion, please visit their website at www.westsidepavilion.com |
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New American Valet Training Video! |
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Check it out! American Valet created a brand new Valet Training Video, starring Kelly Buckley, Ben Patsey, Luis Chapman, Nadia Garcia, Steven Bronston, and many more!
Check out the link, under Tutorial Videos: www.americanvalet.com/employeeforms/ |
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New Sales Manager |
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American Valet welcomes our new sales manager, Aaron Berg. Aaron joined us April of 2007. Born and raised in Southern California and a graduate of California State University, Aaron is in charge of sales for the Casino, Hotel, Hospital, and Shopping Center markets. Aaron has 26 years of professional sales experience with a Fortune 100 company. He and his wife, Cynthia have been married for 24 years and have two amazing children, Dann (21) and Elissa (17). Aaron enjoys community service activities and sits on the board of a non-profit organization that helps Phoenix area underprivileged children. In his free time, he loves to play tennis.
Aaron is currently working on several non-disclosed parking opportunities. |
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Customer Compliments |
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American Valet thanks all of our customers for making us the #1 valet parking service company in the southwest region! Because we pride ourselves in giving top-notch customer service, we created a program for all of our employees who receive customer compliments.
Every employee who receives a customer compliment will be given a $25.00 Macerich Visa Gift Card, a Customer Compliment Certificate, and a letter from our President and CEO, Mike Pendergraft.
Congratulations to the following employees who received customer compliments for the month of April!
JR Cook
Casey Rohror
Long Nguyen
Jonathan Balding
Robert Klein |
Bryce Johnson
Jason Lewis
Daniel Robinson
Jim Piper |
Paul Donaldson
Greg Ewers
Barry Kelly
Todd Lang
Jessica Ascencio |
If you would like to compliment any of our valets, please contact Danielle Humphrey at 602-861-9182 ext 218 or Danielle@americanvalet.com |
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American Valet Burger-Cook Off |
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We had a wonderful time at our 1st Annual American Valet Burger Cook-Off. Meagan McLaughlin took on Mike Pendergraft! However, Mike’s “Budda Burger” proved to be no match to Meagan’s “Party-Girl Burger.” Meagan and her teammate, Terry Tapp, walked away with the trophy and a 20 total votes for best burger! CONGRATULATIONS MEAGAN!
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Burger Cook-Off Winners
Meagan and Terry |
Dawn, Janice, Barb, and Trish
(l to r) enjoy the party! |
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| Mike Pendergraft and his partner Dick Bianchi arrive in style at 11:00am sharp! |
Dick, Terry, Mike, and Meagan
(l to r) pose before the
cook-off begins. |
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| Chef Meagan is working hard! |
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